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FAQ

These are the questions we are most often asked about our products. If you don't see the answers to your questions here, please feel free to contact us at service@MyMayu.com.

 

About MyMayu

Explorer and Play Boots

Helios Liners

Sizing

Shipping

Customer Service

 

About MyMayu

How did MyMayu get started?

MyMayu was created out of necessity: a little boy without proper boots wanted to follow his big brother in the rain. Too many puddle jumping sessions had been cut short by face-plants in the water because of clunky rubber boots that were too heavy and made him trip. There had to be a better rain boot. So we designed one and MyMayu was born.

We believe kids need to play outside and get mucky- in a carefree yet purposeful way. The proper gear means the freedom to wander and get dirty. Dirty kids are happy kids and happy kids mean a happy family. The proper gear also means easier clean-up and easier clean-up means happier parents.

Kids are little people, but not little adults. Their proportions are different and their little bodies grow in proportions that are unique. Kids need lightweight, comfortable and durable footwear and clothes that don't constrict their movement or physical and emotional growth. Outdoor gear for kids needs to fit well so that adventures are not cut short. It also needs to be easily cared for so that parents are not spending precious time cleaning up. MyMayu designs products with all of this in mind.

MyMayu makes quality outdoor gear for kids, big and small, so that the whole family can play and explore outside. Kids can have the freedom to trek through mud, roll around in the sand, jump in puddles and immerse themselves in nature with proper footwear and apparel. With our gear, parents can focus on the experience of playing outside with and being a part of nature with their kids.

Childhood is fleeting and our mission is to outfit kids in quality gear so that the whole family can be nurtured by nature and the wonders of the outdoors.

 

MyMayu Boots

How are MyMayu boots different from conventional rubber rain boots?

MyMayu boots are different from other outdoor rain and snow boots currently on the market in several ways.

  • They come in sizes to fit even the earliest walker. This was intentional, as we believe all kids should be free to roam outside in the muck and water. The smallest size should fit a 9 to 12 month old child.
  • The rubber sole is ultra-lightweight, yet flexible so that kids can feel the earth beneath them while being protected from the elements. 
  • Whereas many conventional rubber boots are only mid-calf, the upper on MyMayu boots extends up to the knee for maximum protection from muck and water, meaning cleaner, drier clothes and fewer stains.
  • The dual toggle system and lightweight upper material make the boots extremely customizable to the size and shape of your child's feet and legs. It also ensures that these boots stay on!
  • The elastics at the knee and ankle are encased with upper material to prevent snags while your child is playing.
  • Conventional rubber boots don't close at the top, making them prone to leaking water from the top. Not MyMayu boots! The dual elastic system provides maximum protection from water ingress from the top. If they do get wet inside, they dry in minutes over a heating vent. Conventional rubber boots stay wet for days.
  • The durable, yet pliable, upper was designed to fit neatly into the sole when the boots are not being worn, minimizing storage space and maximizing portability. Fold them up and tuck them in a bag or pocket and your child has boots whenever she or he needs them!
  • Layered up or down with our optional fleece liners (and or a good wool sock), MyMayu boots can be worn year-round.

  • What is the sole made of?

    MyMayu soles are made of a non-toxic, BPA-free, PVC-free and phthalate-free synthetic rubber. The thickness and flexibility of the sole provides maximum protection and durability, while not impeding the natural physical abilities of your child.
    Kids love them because they feel like a rubber slipper rather than a heavy, clunky boot. The rubber is also very grippy because it is so soft and flexible.

    What is the upper made of?

    The upper of the Explorer and Play boots are both constructed with waterproof textile uppers. Depending on the style, they are either polyester or nylon. The upper material keeps the water out, yet lets your child's foot and leg breathe more than traditional rubber boots.

    What ages are the boots made for?

    Currently, our boots are made for kids aged approximately 9 months to 7 years. Our largest size fits up to a Youth 2. Do you have an older child and want a pair of MyMayu boots? Let us know! We are developing larger sizes for older kids and adults and we would love your suggestions and comments. Contact us at service@MyMayu.com for more information.

    Are the boots made to be worn with a sock?

    Many children like to go barefoot- period. MyMayu boots can certainly be worn with or without socks- but some kids find that bare feet can cause blisters. We are huge fans of lightweight wool socks for most of the year and then thicker wool socks with or without a pair of our Helios Liners for the colder months and snow.

    Do the boots have a temperature rating?

    We have not obtained any official temperature rating for MyMayu boots. It is our belief that parents and kids will be able to gauge how and when to wear the boots barefoot, with a sock and/or our Helios fleece liners. Check out our blog post on winter use!

    Are the boots intended for spring, summer, fall or winter?

    Depending on where you live, MyMayu boots can be worn all year long. Our Muddy Munchkins boots are durable and highly water-resistant, making them perfect for light rain and general outdoor play. Layer them with a Helios liner and they can be worn in colder temperatures. Explorer boots have a more waterproof upper and are better for wetter outdoor play and wading through puddles and streams. Again, layered with a sock and/or Helios liner, they are suitable for most outdoor weather conditions.

    Are the boots waterproof?

    MyMayu Explorer boots are made with waterproof, breathable textile uppers and a rubber sole. All sewing seams of the shaft have been sealed so that water will not likely seep in. Extended wading in deep puddles and lakes may result in a bit of water seeping in, but we see this as a minor thing when you consider that running in a stream or lake in regular rubber boots that come half-way up the leg end up wet inside in any case.
    PLUS, MyMayu boots dry in less than 10 minutes over an air vent. Regular rubber boots stay wet for days- if they ever dry!
    Another great thing is that the textile upper does not split like regular rubber boots. Using the textile spray regularly helps keep the upper in tip-top shape. As with any waterproof textile, the waterproof coating can degrade over time, so using the spray rejuvenates that coating.

    Muddy Munchkins boots are made with waterproof textile uppers and rubber soles, but they do not have the added tape or glue on the sewing seams.What does this mean? While they are great for play in light rain, if worn for deep puddle or stream wading, it is likely that a bit of water will seep in the boot. We see this as minor when you consider that with traditional rain boots they often fall off or get water through the top from splashing. 

    Why is there no insole?

    When designing the boots, we consciously made the decision not to make an insole for our current lines of boots. We asked ourselves, what really does an insole do? In our minds, for kids boots, they are simply another part to get wet and get lost! We want kids to feel the earth beneath them and engage all of their foot muscles, which, in our view, is best achieved without an insole.

    Where are MyMayu boots manufactured?

    MyMayu boots and wrist gaiters are currently made in Mexico. We strive to make the highest quality product at a price that parents can afford. We chose to manufacture in Mexico in order to reduce our environmental footprint as much as possible. We have a close relationship with the people who make our products and monitor all stages of production to ensure that everyone along the supply chain is being treated fairly and being paid a fair and living wage.

    Our Helios Liners are made in Canada.

    Our textile spray is also made in Canada.

    Do MyMayu boots come with a warranty?

    Yes! All MyMayu boots (as well as all of our other products) are fully guaranteed against defects in materials and manufacturing. Our warranty does not guarantee or imply 100% waterproof construction under all circumstances or an expectation of service of life. In other words, MyMayu products are not guaranteed for any specific amount of time. We fix what we can and replace what we cannot when there are defects. All questions concerning warranties and defects must be submitted through the customer's original place of purchase. We stand behind our products and will do our utmost to make sure that you are satisfied!

    Helios Liners

    Do I have to buy a larger size boot to accommodate the liner?

    MyMayu boots are designed with a large toe box for freedom of movement of kids' toes and generally accommodate Helios Liners. However, if your child is very close to wearing the next size up and you plan on using the liners often, you may wish to order the next size.

    Will the liner make the boots too tight for my child to wear?

    As mentioned, the liner will fit nicely when your child is wearing the right size. However, if your child is very close to the next size and you think he or she will be wearing the liners more often than not, we suggest going up a size. The liners do stretch, so you might also keep this in mind.

    Is there a left and a right liner, or are they generic in shape?

    The liners do not have a left and right.

    Where are the liners manufactured?

    Our Helios liners are made with care in Vancouver, Canada. The Muddy Munchkins liners were made with care in Mexico. We strive to bring our customers high quality products at an affordable price. We have a close relationship with our factories in Mexico and Canada and believe that manufacturing in these places minimizes our carbon footprint as much as possible.

    Sizing

    How do I choose the right size for my child?

    Visit our sizing and care page and print out the sizing chart we have created to help you determine the right size for your child. If you think that your child will most often be wearing a thick sock and a Helios liner with the boot, you might consider moving up one size.

    Do you carry wide sizes?

    We understand fat feet! Little kids have wider feet than big kids or adults and we kept this in mind when making the soles of our Explorer and Play boots.

    Do you carry half sizes?

    Our boots are made to fit a range of kids sizes. To find the best fit for your child, we recommend that you print out our sizing chart.

    What is the height of the boot?

    The medium sized boot measures 25cm (9.5 in) from the bottom of the sole to the top of the upper.

    What is the calf circumference of the boot?

    The circumference of the medium sized upper measures 27cm (10.5 in) at its widest point.

    Shipping

    Why has MyMayu chosen packaging that doesn’t involve plastic?

    MyMayu is committed to keeping our planet as healthy as possible for future generations. We minimize our packaging and only use paper products so that unnecessary plastic packaging does not end up in our landfills and water sources.

    Does MyMayu accept orders outside of North America?

    We regularly ship to North America and Europe. For other shipping destinations please contact us at service@MyMayu.com.

    Customer Service

    How do I provide feedback?

    If you have any suggestions, comments, questions or concerns about our products or our company, email us anytime at service@MyMayu.com.

    Is there any other way to order other than online?

    If you do not feel comfortable ordering our products online, please contact us at service@MyMayu.com and we will be happy to assist you with your order.

    What forms of payment do you accept?

    Currently we are accepting Visa, Mastercard and American Express via Stripe or Paypal payments.

    Is your site secure for credit cards?

    PayPal site is highly secure who use industry-leading technology (such as SSL) to keep your information safe.

    PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, their server checks that you're using an approved browser - one that uses SSL 3.0 or higher.

    Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.

    Stripe uses a very similar secured method to Paypal (SSL & HSTS) as well as encryption of all the card numbers on disk with AES-256.

    The item I want is out of stock; will it be restocked?

    The best way to find out about new products and new stock is to sign up to our newsletter. If you are interested in a specific product and would like to know when it will be in stock please contact us at service@MyMayu.com.

    Why should I sign up for your email newsletter?

    The best way to learn about our new products, promotions and company activities is to sign up to our website. Another great way to learn about MyMayu and to get practical and inspirational information about nature and getting your kids outside and having fun is to follow us on Pinterest, Facebook and Instagram.

    Do you charge sales tax on your items?

    By law, we may be required to charge and collect sales taxes on your items. Please consult our Shipping information for more details.

    What if I want to cancel my order?

    If you would like to cancel your order, please contact us immediately at service@MyMayu.com and we will be happy to address your concerns and questions.

    How do I unsubscribe from MyMayu email newsletters?

    Though we will be sad to see you go, you can always unsubscribe from MyMayu email newsletters here.

    Is my personal information secured?

    When you order MyMayu products online on our website, your information is secure, as we maintain proper protocols to protect and encrypt sensitive personal information.

    Will you share my personal information with anybody else?

    We value our customers' privacy and will not share or sell your personal information to anyone. However, please keep in mind that, in order to process your online order, we will need to share certain aspects of your personal information with our shipping company and other third parties to ensure proper billing and shipping of your MyMayu products. For further information, please refer to our Privacy Policy and Terms of Use.